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Outsource the right way – SITOC and The RSA

 

Many people think of outsourcing as an ‘either/ or’ proposition. You either maintain an in-house IT department or you outsource. In actual fact, some of our best customers are IT departments that recognise their need to be more flexible.

A summary of a real-world Office 365 migration for 170 users

 
The RSA logoTake the example of The RSA (The Royal Society for the Encouragement of Arts, Manufactures and Commerce). Their mission is to enrich society through ideas and action – and they have a proud 260-year history. As you would expect, they have an excellent IT team. And there are times when that team needs to expand rapidly to accommodate a major project.

The project

Recently, The RSA had approximately 170 users migrating from a traditional exchange to Microsoft Office 365. Colin Banfield, IT Manager for RSA, says, ‘It is in projects like this where the RSA calls upon the experience of SITOC.’ SITOC engineers built a hybrid cloud and on premise infrastructure solution; allowing the RSA the flexibility and resilience of cloud applications, while maintaining the control and security of retained hardware.

SITOC also integrated Office 365 with the RSA’s preferred single sign-in application. ‘We have benefited from being able to call on SITOC’s support to resolve difficulties that arose during the implementation.’

The outcome

RSA staff ran the migrations, but SITOC were able to provide:
• Expertise
• Software integration
• Auto-discover scenarios
• Education and instructions
• And a planned infrastructure to support the work

Colin concluded by saying, ‘Although they are an external service provider, SITOC are an integral part of the RSA’s IT Support team.’

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  • Understand your technological debt

    Putting a price to your technological debt can transform your ability to future-proof your business. There’s a concept in software development that is spilling over in to business management: helping us all to better understand and plan our wider IT development. ‘Technical debt’ is a well-known term in the development community. It means that you’ve…

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