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Outsource the right way – SITOC and The RSA

 

Many people think of outsourcing as an ‘either/ or’ proposition. You either maintain an in-house IT department or you outsource. In actual fact, some of our best customers are IT departments that recognise their need to be more flexible.

A summary of a real-world Office 365 migration for 170 users

 
The RSA logoTake the example of The RSA (The Royal Society for the Encouragement of Arts, Manufactures and Commerce). Their mission is to enrich society through ideas and action – and they have a proud 260-year history. As you would expect, they have an excellent IT team. And there are times when that team needs to expand rapidly to accommodate a major project.

The project

Recently, The RSA had approximately 170 users migrating from a traditional exchange to Microsoft Office 365. Colin Banfield, IT Manager for RSA, says, ‘It is in projects like this where the RSA calls upon the experience of SITOC.’ SITOC engineers built a hybrid cloud and on premise infrastructure solution; allowing the RSA the flexibility and resilience of cloud applications, while maintaining the control and security of retained hardware.

SITOC also integrated Office 365 with the RSA’s preferred single sign-in application. ‘We have benefited from being able to call on SITOC’s support to resolve difficulties that arose during the implementation.’

The outcome

RSA staff ran the migrations, but SITOC were able to provide:
• Expertise
• Software integration
• Auto-discover scenarios
• Education and instructions
• And a planned infrastructure to support the work

Colin concluded by saying, ‘Although they are an external service provider, SITOC are an integral part of the RSA’s IT Support team.’

Case study: migration to a cloud-based phone solution

March 27, 2017

The US-UK Fulbright commission has switched to a new hosted phone system, recommended by SITOC. They have capabilities that they didn’t have before; a system that is easier and cheaper to run and maintain than previous; and all with less than 30mins of downtime in the switch-over. Preparation, preparation, preparation Before installation, a lot of…

Read more…

There has never been a better time to switch to a hosted phone system (VOIP)

March 21, 2017

Organisations still renting traditional land lines should seriously consider moving, now, to a hosted phone solution. No more maintaining on-premise telephone systems No more line-rental Significant savings Advanced features Also referred to as cloud or VOIP (Voice Over Internet Protocol), a hosted solution makes and receives phone calls over your existing internet connection. The result…

Read more…

New Domain Names for your Business

February 3, 2017

I expect you’ve heard that there are now many more options available for your web and email domain names. We think it’s really exciting – and about time too – that you no longer need to be restricted to .com or .co.uk endings to your e-addresses. Now you can have: .app .blog .cloud .london .ltd…

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Outsource the right way – SITOC and The RSA

September 13, 2016

  Many people think of outsourcing as an ‘either/ or’ proposition. You either maintain an in-house IT department or you outsource. In actual fact, some of our best customers are IT departments that recognise their need to be more flexible. A summary of a real-world Office 365 migration for 170 users   Take the example…

Read more…

BT service disruption

July 20, 2016

Update – there are clearly still significant issues for BT today (21 July). The links below maybe useful for monitoring the scale of the issue. We have had been informed that BT are experiencing wide-spread issues today that may affect your local internet connections. These issues are not directly impacting your network or services currently,…

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Latest news

  • Case study: migration to a cloud-based phone solution

    The US-UK Fulbright commission has switched to a new hosted phone system, recommended by SITOC. They have capabilities that they didn’t have before; a system that is easier and cheaper to run and maintain than previous; and all with less than 30mins of downtime in the switch-over. Preparation, preparation, preparation Before installation, a lot of…

    read more >
  • There has never been a better time to switch to a hosted phone system (VOIP)

    Organisations still renting traditional land lines should seriously consider moving, now, to a hosted phone solution. No more maintaining on-premise telephone systems No more line-rental Significant savings Advanced features Also referred to as cloud or VOIP (Voice Over Internet Protocol), a hosted solution makes and receives phone calls over your existing internet connection. The result…

    read more >
  • New Domain Names for your Business

    I expect you’ve heard that there are now many more options available for your web and email domain names. We think it’s really exciting – and about time too – that you no longer need to be restricted to .com or .co.uk endings to your e-addresses. Now you can have: .app .blog .cloud .london .ltd…

    read more >
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